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Here at Chado we believe that you should love every cup of tea you drink. That is why if you are unhappy with the tea that you receive, we will gladly refund or exchange most teas in our catalog.

Refund or exchange requests should be received within 30 days of your receiving your teas.

For food safety, we request that you do not return food products, however non-food products that we sell on the site, like tea accessories, can be returned to:

Chado Tea Online
2140 Davie Ave.
Commerce, CA 90040