How long does it take for home delivery?
From time of order, orders can take between 7 to 14 days for fulfillment and delivery.
What courier do you use for deliveries?
For shipping we currently use USPS and FedEx, at this moment due to import restrictions we are unable to deliver to Spain.
Why am I being charged for delivery on my order?
Orders below $49.00 will be charged for shipping, any order over $49.00 will be provided free shipping.
I haven’t received a dispatch email/email confirmation?
An automated email is sent to you to the given email address when your order is dispatched. Please check all folders including your junk as it will come from a "noreply" email address. To ensure emails reach you, add the domain ChadoTea.com to your safe senders list
Do you deliver on the weekend?
Weekend delivery is based on the preference and availability of the postal carrier. We do not fulfill orders on the weekend.
Can I track my item?
Yes. You will be sent a shipping confirmation email as soon as your order has been fulfilled. This email will also contain your tracking number. Please use this tracking number on the corresponding courier's site to view tracking information.
Can you confirm you have received my return?
If you would like to track your returned order you will be provided with a return tracking number when the label is emailed to you.
How long will it be before I get a refund?
Our customer service team will process your refund once the return process has been started, the refund will take a few days to process and be back in your account.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
How do I apply a promotional code?
You can add a valid promotion code in the checkout page.